LAIZO PARTNER – PRIVACY POLICY
Laizo Mobility Technologies LLP
Effective Date: 06/10/2026
Last Updated: 06/10/2026
Policy Version: V1.0
1. INTRODUCTION
Laizo Mobility Technologies LLP (“LAIZO”, “we”, “us” or “our”), having its principal place of business at Himmatnagar, Gujarat, India, respects the privacy of its Drivers, Delivery Partners, Vehicle Operators and other independent Service Partners (“Partner”, “you” or “your”).
This Privacy Policy explains how LAIZO collects, uses, stores, shares, protects and otherwise processes Partner information when you register for, access or use the LAIZO Partner mobile application, website, onboarding systems and related technology-enabled services (“Platform”).
The Platform may facilitate access to Ride Services, Parcel Services, Goods Services and other services introduced by LAIZO from time to time through independent third-party Partners.
This Privacy Policy should be read together with the applicable LAIZO Partner Terms & Conditions and other applicable LAIZO policies.
Where consent is required under applicable law, LAIZO will obtain the required consent before processing personal information for the relevant purpose.
2. INFORMATION WE COLLECT
Depending on the services and features you use, LAIZO may collect the following categories of Partner information.
A. PERSONAL AND CONTACT INFORMATION
This may include:
- Full name
- Mobile number
- Email address
- Residential or communication address
- Date of birth, where required
- Profile photograph
- Emergency contact information, if collected and applicable
- Account and authentication information
- Other information voluntarily provided during registration or onboarding
B. IDENTITY AND KYC INFORMATION
For Partner registration and verification, LAIZO may collect information such as:
- Government-issued identity information
- Identity documents
- Address proof
- Driving licence
- PAN or other tax-related information, where applicable
- Photograph or selfie for identity verification
- Other documents required for Partner verification
- Information obtained through authorized verification providers
The exact documents required may vary depending on the service, applicable law and Partner category.
C. VEHICLE AND SERVICE-RELATED INFORMATION
Where applicable, LAIZO may collect:
- Vehicle registration information
- Vehicle registration certificate (RC)
- Vehicle number
- Vehicle make and model
- Vehicle ownership information
- Driving licence information
- Insurance-related information or documents
- Permit information
- Fitness certificate
- Pollution/PUC certificate
- Other vehicle-related documents required for applicable services
- Vehicle photographs or inspection information, where applicable
D. BANKING AND PAYMENT INFORMATION
To process Partner earnings and settlements, LAIZO may collect:
- Bank account details
- Account holder name
- IFSC
- UPI or other payment details, where applicable
- Earnings and settlement information
- Transaction/reference information
- Tax-related information, where applicable
E. LOCATION INFORMATION
When required for Platform functionality, LAIZO may collect Partner location information.
This may include:
- Current location
- Approximate or precise location
- Location while the Partner is marked On-Duty or Available
- Location during an active Booking or service
- Pickup location
- Destination or service location
- Route or trip-related location information
Location may be used to match Partners with Customers, facilitate navigation, display relevant service status, track active services, support safety, investigate incidents and provide customer support.
Location collection may depend on your device settings, permissions and the features being used.
F. BOOKING, TRIP AND SERVICE INFORMATION
We may collect:
- Booking ID
- Customer/service information
- Pickup and destination details
- Trip/service details
- Service category
- Booking acceptance or rejection information
- Cancellation information
- Trip/service status
- Distance and duration
- Fare and Partner earnings information
- Ratings and reviews
- Complaints and feedback
- Incident information
G. DEVICE AND TECHNICAL INFORMATION
We may collect:
- Device type
- Operating system
- Application version
- IP address
- Device identifiers or similar technical information, where applicable
- Network information
- Application logs
- Crash reports
- Diagnostic information
- Security-related technical information
H. COMMUNICATIONS AND SUPPORT INFORMATION
If you contact LAIZO or use support features, we may process:
- Support requests
- Complaints
- Feedback
- Communications with LAIZO
- Incident reports
- Safety concerns
- Dispute information
Where calls, chats or other communications are recorded or logged as part of an implemented Platform feature, such information may be processed for service support, quality, safety, fraud prevention, dispute resolution and legal compliance, subject to applicable law and required notice.
I. VERIFICATION AND BACKGROUND INFORMATION
Where legally permitted and necessary for Partner onboarding or safety, LAIZO may obtain or process information for:
- Identity verification
- Document verification
- Vehicle verification
- Background verification
- Fraud prevention
- Safety screening
- Other eligibility checks
Such information may be obtained directly from you or through authorized third-party verification providers.
J. INFORMATION RECEIVED FROM THIRD PARTIES
Where permitted by law, LAIZO may receive information from:
- Verification providers
- Government or regulatory sources
- Payment providers
- Insurance or document verification providers
- Technology providers
- Fraud-prevention providers
- Customers
- Other authorized service providers
- Law-enforcement or competent authorities, where legally permitted
3. HOW WE USE PARTNER INFORMATION
LAIZO may use Partner information for:
- Creating and managing your Partner account
- Partner onboarding
- Identity verification
- KYC and document verification
- Vehicle verification
- Checking document validity and expiry
- Determining service eligibility
- Matching Partners with Customers and service requests
- Facilitating Ride Services, Parcel Services and Goods Services
- Providing navigation and trip-related functionality
- Tracking active services
- Calculating Partner earnings
- Processing payments and settlements
- Handling cancellations and adjustments
- Providing customer and Partner support
- Managing complaints and disputes
- Investigating accidents and safety incidents
- Fraud and misuse prevention
- Detecting unauthorized activity
- Platform security
- Improving Platform performance
- Analytics and operational planning
- Maintaining business and transaction records
- Communicating important account and service information
- Enforcing LAIZO Terms & Conditions and policies
- Complying with applicable law
- Responding to lawful government, regulatory or law-enforcement requests
4. LOCATION INFORMATION
Location information is an important part of the LAIZO Partner Platform.
Depending on the features you use, location may be used to:
- Show your availability to the Platform
- Match you with nearby service requests
- Identify pickup locations
- Support navigation
- Allow Customers to receive relevant trip/service status
- Calculate distance and service-related information
- Provide estimated arrival information
- Support safety features
- Investigate complaints and incidents
- Detect location manipulation or GPS spoofing
- Prevent fraud and misuse
- Provide customer support
When you activate an On-Duty or Available status, location information may be processed as required to provide the relevant Platform functionality.
If required location permissions are disabled, certain Partner features may not function properly.
5. PARTNER ONBOARDING AND VERIFICATION
LAIZO may use the information and documents provided by you to determine whether you are eligible to register and provide services through the Platform.
Verification may include:
- Identity verification
- KYC verification
- Driving licence verification
- Vehicle document verification
- Insurance/document verification
- Permit verification
- Fitness/PUC verification
- Background verification, where applicable
- Other checks required by law or Platform safety requirements
LAIZO may request updated documents when existing documents expire or when required for continued eligibility.
6. DOCUMENT EXPIRY AND SERVICE ELIGIBILITY
LAIZO may process document information and expiry dates to:
- Notify you about upcoming expiry
- Request updated documents
- Verify continued eligibility
- Restrict applicable services where required
- Prevent use of expired or invalid documents
- Maintain regulatory and operational records
Where applicable, the Platform may send reminders before document expiry.
7. INFORMATION SHARED WITH CUSTOMERS
To facilitate a requested service, certain Partner information may be visible or shared with the relevant Customer.
Depending on the service, this may include:
- Partner/display name
- Profile photograph, where applicable
- Vehicle information
- Vehicle registration number
- Relevant service information
- Estimated arrival information
- Relevant location or tracking information
- Contact or communication functionality where necessary
LAIZO seeks to limit information shared with Customers to what is reasonably necessary for providing the relevant service, communication, safety and support.
8. INFORMATION SHARED WITH SERVICE PROVIDERS
LAIZO may share Partner information with authorized service providers for:
- Payment processing
- Identity/KYC verification
- Background verification
- Banking and settlement
- Cloud hosting and storage
- Maps and navigation
- Communication services
- Analytics
- Security
- Fraud prevention
- Customer support
- Document verification
- Other technical and operational services
Such providers may process Partner information on behalf of LAIZO or independently where permitted by applicable law.
9. CUSTOMER INFORMATION CONFIDENTIALITY
Partners may receive Customer information through the Platform where required to provide a service.
Customer information must be treated as confidential.
Partners must:
- Use Customer information only for providing the requested service
- Not sell Customer information
- Not share Customer information with unauthorized persons
- Not use Customer information for personal marketing
- Not contact Customers for unrelated purposes
- Not save or retain Customer information unnecessarily
- Not misuse Customer location, phone number, address or other information
Unauthorized use or disclosure of Customer information may result in restriction, suspension or termination of the Partner account and may also be subject to legal action where applicable.
10. COMMUNICATIONS
LAIZO may send Partner communications through:
- SMS
- Email
- Push notifications
- In-app notifications
- Telephone calls
- Other available communication channels
Communications may include:
- OTP/authentication
- Account verification
- Booking/service requests
- Trip/service updates
- Earnings and settlement information
- Document expiry reminders
- Safety notifications
- Complaints and support
- Important policy updates
- Account suspension or restriction information
- Legal or regulatory notices
Promotional communications, where applicable, may be handled separately from essential service communications.
11. PAYMENT AND PARTNER SETTLEMENT INFORMATION
Partner earnings and settlement information may be processed for:
- Calculating earnings
- Platform fee calculation
- Cash and online reconciliation
- Payment processing
- Settlement
- Refund or adjustment processing
- Transaction records
- Tax and accounting requirements
- Fraud prevention
- Dispute resolution
Payment information may be shared with authorized financial or payment service providers where required.
12. FRAUD, SECURITY AND PLATFORM ABUSE
LAIZO may process Partner information to detect and prevent:
- Fake accounts
- Duplicate accounts
- Account sharing
- Identity misuse
- Document fraud
- GPS spoofing
- Location manipulation
- Payment fraud
- Booking manipulation
- Incentive abuse
- Rating or review manipulation
- Unauthorized Platform use
- Customer-data misuse
- Safety violations
- Other harmful or abusive activity
Where appropriate and permitted by law, LAIZO may restrict, suspend or terminate access to the Platform.
13. BACKGROUND AND SAFETY VERIFICATION
Where required and permitted by applicable law, LAIZO may conduct or arrange identity, document and background verification.
This may be performed directly or through authorized verification providers.
The scope of verification may vary depending on the service, Partner category and applicable legal requirements.
14. DATA SHARING WITH AUTHORITIES
LAIZO may process or disclose Partner information to:
- Government authorities
- Regulators
- Courts
- Law-enforcement agencies
- Other competent authorities
where required or permitted by applicable law.
This may include information relating to:
- Complaints
- Disputes
- Accidents
- Safety incidents
- Fraud
- Illegal activity
- Legal proceedings
15. DATA SECURITY
LAIZO takes reasonable technical and organizational measures designed to protect Partner information against:
- Unauthorized access
- Unauthorized disclosure
- Alteration
- Misuse
- Loss
- Destruction
Security measures may include:
- Access controls
- Authentication
- Secure transmission
- Encryption or other appropriate safeguards
- Logging
- Monitoring
- Restricted access
- Security procedures
However, no internet-based system, application, network or storage system can be guaranteed to be completely secure.
If a personal data breach occurs that requires notification or other action under applicable law, LAIZO will take the steps required by applicable law.
16. DATA RETENTION
LAIZO may retain Partner information for as long as reasonably necessary for:
- Partner account management
- Service delivery
- Verification
- Payment and settlement
- Fraud and security
- Complaints and disputes
- Safety and incident investigation
- Legal and regulatory compliance
- Tax and accounting requirements
- Business records
When information is no longer required, LAIZO may delete, anonymize or otherwise dispose of it in accordance with applicable law and internal practices.
Certain information may continue to be retained where required or permitted for legal, safety, fraud-prevention, dispute-resolution or regulatory purposes.
17. PARTNER RIGHTS AND CHOICES
Subject to applicable law, you may have rights relating to your personal information, including:
- Access
- Correction
- Updating
- Deletion or erasure where legally applicable
- Withdrawal of consent where applicable
- Grievance redressal
- Other rights available under applicable law
Requests may be submitted through available Platform functionality or the contact details provided in this Privacy Policy.
LAIZO may reasonably verify your identity before processing certain requests.
18. CONSENT WITHDRAWAL
Where processing is based on consent, you may withdraw your consent subject to applicable law and available Platform functionality.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Withdrawal may affect your ability to use features or services where the relevant processing is necessary to provide those services or comply with legal requirements.
19. CORRECTION AND ACCOUNT INFORMATION
Partners should keep their account, contact, KYC, banking and document information accurate and up to date.
Where available, information may be updated through the Partner App.
Where information cannot be updated through the Platform, you may contact LAIZO Support.
Certain changes may require verification.
20. ACCOUNT DELETION / DATA DELETION
Subject to applicable law, Partners may request closure of their Partner account and deletion of applicable personal information through available Platform functionality or by contacting LAIZO.
Deletion requests may be subject to verification.
LAIZO may retain certain information where necessary or legally required for:
- Legal and regulatory compliance
- Fraud prevention
- Safety
- Security
- Payments
- Accounting
- Tax requirements
- Dispute resolution
- Complaints
- Legal claims
- Regulatory requirements
Where information must legally be retained, LAIZO may retain it for the applicable period and purpose.
21. COOKIES AND SIMILAR TECHNOLOGIES
LAIZO may use cookies, SDKs, logs, local storage and similar technologies where applicable.
These technologies may be used for:
- Login and session management
- Security
- Analytics
- Performance
- Platform functionality
- Fraud prevention
- Technical operations
22. EXTERNAL LINKS AND THIRD-PARTY SERVICES
The Platform may contain links, integrations or references to third-party websites, applications or services.
Such third parties may have their own privacy policies.
LAIZO is not responsible for privacy practices of third-party services that LAIZO does not control.
23. MARKETING
Where permitted by law, LAIZO may send promotional communications to Partners.
Where consent is required, appropriate consent mechanisms may be used.
Partners may opt out of promotional communications where an applicable opt-out facility is provided.
Essential service, security, legal, account and transaction-related communications may continue.
24. ACCOUNT SECURITY
Partners are responsible for taking reasonable steps to protect their Partner account.
Partners should:
- Keep OTPs confidential
- Not share login credentials
- Not allow unauthorized persons to use the Partner account
- Secure the registered mobile device
- Report unauthorized access promptly
- Report suspicious activity
- Keep account information updated
If you believe that your account has been compromised, contact LAIZO promptly.
25. CHILDREN
The Partner Platform is intended for persons legally eligible to register and provide the relevant services.
LAIZO does not knowingly seek personal information from persons who are not legally eligible to enter into the relevant Partner relationship.
If LAIZO becomes aware of information collected contrary to applicable law, it will take appropriate steps as required by law.
26. POLICY UPDATES
LAIZO may update this Privacy Policy from time to time due to:
- New services
- New Platform features
- Changes in technology
- Changes in data processing
- Changes in applicable law
- Security requirements
- Operational requirements
The updated version will display the applicable:
Effective Date
Last Updated Date
Policy Version
Where required by applicable law, LAIZO will provide additional notice or obtain required consent before material changes take effect.
27. PRIVACY AND GRIEVANCE CONTACT
For privacy-related questions, requests, complaints or grievances, you may contact:
Laizo Mobility Technologies LLP
Himmatnagar, Gujarat, India
Email: support@laizo.in
Phone: +91-7891169116
Website: www.laizo.in
If LAIZO appoints a specific Grievance Officer, Data Protection Officer or other designated privacy contact, the applicable designation and contact details may be published on the Platform.
28. CONTACT US
Laizo Mobility Technologies LLP
Himmatnagar, Gujarat, India
Support: +91-7891169116
Email: support@laizo.in
Website: www.laizo.in
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