LAIZO PARTNER – TERMS & CONDITIONS
Laizo Mobility Technologies LLP
Effective Date: 06/10/2026
Last Updated: 06/10/2026
Version: V1.0
1. INTRODUCTION
These Terms & Conditions (“Terms”) govern the registration, access and use of the LAIZO Partner mobile application, website, technology platform and related services (“Platform”) by independent drivers, vehicle operators, delivery partners and other service providers (“Partner”, “you” or “your”).
The Platform is operated by Laizo Mobility Technologies LLP, having its principal place of business at Himmatnagar, Gujarat, India (“LAIZO”, “we”, “us” or “our”).
LAIZO operates a technology-enabled platform that facilitates connections between Customers and independent third-party Partners for Ride Services, Parcel Services, Goods Services and other services introduced from time to time.
By registering on, accessing or using the Platform, you agree to these Terms, the LAIZO Partner Privacy Policy and other applicable LAIZO policies.
If you do not agree with these Terms, you must not register or use the Platform.
2. DEFINITIONS
“Customer” means a person who uses the LAIZO Platform to request or book a service.
“Partner” means an independent third-party driver, vehicle operator, delivery partner, goods-service provider or other service provider registered on the Platform.
“Platform” means the LAIZO mobile application, website, software, technology and related systems.
“Services” means Ride Services, Parcel Services, Goods Services and other services made available through the Platform from time to time.
“Booking” means a service request made by a Customer through the Platform.
“Vehicle” means the vehicle used by the Partner to provide an applicable service.
3. LAIZO AS A TECHNOLOGY PLATFORM
LAIZO is a technology platform that facilitates connections between Customers and independent third-party Partners.
Unless expressly stated otherwise, LAIZO does not itself own, operate or control every Vehicle used by Partners and does not itself directly perform the transportation, delivery or goods-handling service provided by a Partner.
The actual service is provided by the relevant Partner.
The Partner is responsible for complying with all applicable laws, licences, permits, vehicle requirements, safety requirements and other obligations applicable to the services provided by the Partner.
Nothing in these Terms is intended to create an employment, agency, partnership, joint venture or similar relationship between LAIZO and the Partner, except where expressly agreed in writing or required by applicable law.
4. PARTNER ELIGIBILITY
To register and provide services through the Platform, the Partner must:
- Meet the minimum legal age applicable to the relevant service.
- Have the legal capacity to enter into these Terms.
- Possess valid documents required for the applicable service.
- Possess the required driving licence, permit, registration or authorization.
- Provide accurate, complete and current information.
- Meet applicable legal and Platform eligibility requirements.
- Not be legally prohibited from providing the relevant service.
LAIZO may refuse or restrict registration where eligibility requirements are not satisfied.
5. PARTNER REGISTRATION AND VERIFICATION
The Partner may be required to provide information and documents including, where applicable:
- Full name
- Mobile number
- Email address
- Address
- Photograph or selfie
- Identity proof
- Driving licence
- Vehicle registration certificate
- Applicable insurance documentation
- Permit
- Fitness certificate
- Pollution/PUC certificate
- Bank/payment details
- Vehicle ownership information
- Other documents required for the applicable service
LAIZO may verify documents directly or through authorized third-party verification providers.
Providing false, forged, expired, misleading or incomplete information may result in rejection, restriction, suspension or termination of the Partner account.
6. DOCUMENT VALIDITY AND UPDATES
Partners must maintain all documents required for the applicable service in valid and current condition.
The Partner must promptly update LAIZO when:
- A document expires;
- A driving licence is suspended, cancelled or becomes invalid;
- Vehicle registration changes;
- Applicable insurance documentation changes;
- A permit changes or expires;
- Fitness or PUC status changes;
- The Partner becomes legally ineligible to provide the relevant service.
LAIZO may restrict access to applicable services where required documents are expired, invalid, rejected or unavailable.
7. VEHICLE RESPONSIBILITY
The Partner is responsible for ensuring that the Vehicle used for a service:
- Is legally registered;
- Is suitable for the applicable service;
- Is maintained in safe operating condition;
- Has applicable statutory documents;
- Meets applicable legal and regulatory requirements;
- Is not knowingly used for an unlawful purpose.
The Partner must not use a Vehicle that is unsafe, unauthorized, improperly documented or otherwise not legally permitted for the applicable service.
LAIZO may restrict a Vehicle from the Platform where it does not satisfy applicable requirements.
8. SERVICE REQUESTS AND ACCEPTANCE
Partners may receive service requests through the Platform.
Where a Partner accepts a Booking, the Partner should provide the applicable service in accordance with:
- These Terms;
- Applicable law;
- LAIZO policies;
- Applicable safety requirements;
- Lawful and reasonable Customer instructions.
A Partner must not knowingly accept a Booking that the Partner is legally or practically unable to perform.
Partners must not manipulate, intentionally delay or misuse service requests for an unfair benefit.
9. CUSTOMER INFORMATION AND CONFIDENTIALITY
Customer information received through LAIZO is confidential.
Partners must use Customer information only for:
- Providing the requested service;
- Communicating regarding the Booking;
- Safety;
- Customer support;
- Dispute resolution;
- Other purposes expressly permitted by LAIZO or applicable law.
Partners must not:
- Sell Customer information;
- Share Customer information with unauthorized persons;
- Use Customer information for personal marketing;
- Contact Customers for unrelated purposes;
- Save Customer information unnecessarily;
- Misuse Customer location, phone number, address or other information.
Unauthorized use or disclosure of Customer information may result in restriction, suspension or termination and may also be subject to legal action where applicable.
10. CUSTOMER COMMUNICATION
Where communication between Customer and Partner is necessary, the Platform may facilitate such communication.
Partners should use the communication methods provided or authorized by LAIZO.
Partners must not request unnecessary personal information from Customers.
Partners must not use Customer contact information obtained through LAIZO to independently solicit, advertise, market or provide unrelated services to the Customer.
11. RIDE SERVICES
For Ride Services, the Partner must:
- Follow applicable traffic and transportation laws;
- Drive safely and responsibly;
- Hold the required driving licence and other applicable documents;
- Not drive while intoxicated or impaired;
- Not use a mobile device in a manner prohibited by law while driving;
- Treat Customers respectfully;
- Not discriminate against Customers;
- Maintain the Vehicle in safe and appropriate condition;
- Follow applicable safety requirements.
The Partner must immediately report serious safety incidents or accidents in accordance with applicable LAIZO procedures.
12. PARCEL AND GOODS SERVICES
For Parcel Services and Goods Services, the Partner must comply with applicable laws and LAIZO policies.
Partners must not knowingly accept or transport goods that are illegal, prohibited, restricted, hazardous or dangerous under applicable law or LAIZO policies.
Where a Partner reasonably suspects that a parcel or goods consignment may contain prohibited, dangerous or unlawful material, the Partner may refuse or stop the applicable service and notify LAIZO or the appropriate authority where required or permitted by law.
Partners must not unnecessarily open, inspect, remove, replace or interfere with a Customer's parcel or goods except where required for safety, verification, legal compliance or an authorized procedure.
13. PROHIBITED GOODS
The Platform must not knowingly be used to transport:
- Illegal drugs or narcotics;
- Firearms or ammunition;
- Explosives;
- Hazardous or dangerous substances;
- Stolen or counterfeit goods;
- Radioactive materials;
- Illegal or contraband goods;
- Goods prohibited by applicable law;
- Goods requiring a licence, permit or authorization where the required authorization has not been obtained;
- Any other item prohibited under applicable LAIZO policies.
LAIZO may update its prohibited-item policies from time to time.
Where required or permitted by law, LAIZO or the Partner may provide relevant information concerning suspected prohibited or unlawful goods to competent authorities.
14. ACCURACY OF SERVICE AND CUSTOMER INFORMATION
Partners must provide accurate information to LAIZO concerning:
- Vehicle;
- Documents;
- Availability;
- Service status;
- Completed trips/services;
- Cash collected;
- Other information requested by the Platform.
Partners must not knowingly submit false, misleading or manipulated information.
15. ACCIDENTS, INCIDENTS AND SAFETY
The Partner must promptly report serious accidents, injuries, death, safety incidents, material property damage, suspected criminal activity or other significant incidents connected with a Booking or service.
The Partner must reasonably cooperate with:
- LAIZO;
- Customers;
- Insurers, where applicable;
- Government authorities;
- Law-enforcement authorities;
- Other legally responsible parties.
The Partner must not knowingly provide false information or conceal material facts concerning an accident or incident.
16. INSURANCE
LAIZO does not itself provide, arrange or guarantee insurance coverage for the Partner, Vehicle, Customer, passenger, parcel or goods unless expressly stated for a particular service.
The Partner is responsible for maintaining any insurance required by applicable law for the Vehicle and/or services provided by the Partner.
The Partner must provide valid insurance-related documentation where required for onboarding, verification or continued eligibility.
Any insurance claim shall be handled in accordance with the applicable insurance policy, applicable law and the responsibilities of the relevant insured or legally responsible party.
Nothing in these Terms prevents a Partner or other responsible party from making or pursuing a lawful claim against an applicable insurer.
17. FARES, PAYMENTS AND PARTNER EARNINGS
Applicable fares, Partner earnings, Platform fees, incentives, adjustments and other amounts may be displayed or communicated through the Platform.
The Partner agrees that applicable fees, commissions or other deductions may be made in accordance with the applicable pricing and payment structure.
LAIZO may modify applicable pricing, fees or incentives from time to time, subject to applicable law and applicable notice requirements.
The Partner must not demand or collect unauthorized charges from Customers.
18. CASH COLLECTION
Where cash payment is enabled:
- The Partner must collect only the amount displayed or communicated through the Platform.
- The Partner must accurately report cash collected.
- The Partner must not demand unauthorized additional charges.
- The Partner must cooperate with applicable cash reconciliation procedures.
- Any amount collected in excess of the applicable amount must be handled in accordance with LAIZO instructions and applicable law.
Fraudulent or manipulated cash reporting may result in suspension or termination.
19. CANCELLATION, WAITING TIME AND NO-SHOW
Cancellation, waiting time, no-show and related charges may be governed by the applicable LAIZO cancellation and refund policy.
Partners must not deliberately accept and cancel Bookings in order to manipulate the Platform or obtain an unfair benefit.
Repeated misuse of cancellation or waiting-time features may result in account review or restriction.
20. PARTNER CONDUCT
Partners must:
- Act professionally and respectfully;
- Follow applicable laws;
- Follow LAIZO safety policies;
- Protect Customer information;
- Provide accurate information;
- Maintain required documents;
- Maintain the Vehicle appropriately;
- Cooperate with legitimate safety and support procedures.
Partners must not:
- Create fake accounts;
- Share accounts;
- Allow another person to use their Partner account;
- Use fraudulent documents;
- Manipulate GPS/location information;
- Manipulate bookings;
- Manipulate ratings or reviews;
- Commit payment or incentive fraud;
- Demand unauthorized charges;
- Harass, threaten or intimidate Customers;
- Discriminate against Customers;
- Engage in criminal or unlawful activity;
- Misuse Customer information;
- Attempt to bypass LAIZO systems;
- Use unauthorized software, bots or automated tools;
- Misrepresent trips, services or transactions.
21. ACCOUNT SECURITY
The Partner is responsible for protecting:
- Login information;
- OTPs;
- Device access;
- Account credentials.
Partners must not share OTPs or account access with another person.
Any suspected unauthorized account access must be reported to LAIZO promptly.
LAIZO may take reasonable security measures to protect Partner accounts and Platform systems.
22. RATINGS AND FEEDBACK
Customers and Partners may provide ratings and feedback.
LAIZO may use ratings and feedback for:
- Quality monitoring;
- Safety;
- Customer experience;
- Platform improvement;
- Fraud and misuse prevention.
Partners must not manipulate ratings or reviews or pressure Customers to provide a particular rating.
23. PARTNER PAYMENTS AND BANK INFORMATION
Partners must provide accurate bank and payment information where required.
LAIZO may process Partner payment information for:
- Earnings;
- Settlements;
- Incentives;
- Adjustments;
- Reconciliation;
- Accounting;
- Tax and regulatory requirements.
Partners must not provide another person's bank or payment information without lawful authority.
24. TAXES AND STATUTORY RESPONSIBILITIES
The Partner is responsible for complying with tax and other statutory obligations applicable to the Partner's activities, except where LAIZO is legally required to withhold, collect or report amounts.
The Partner is responsible for maintaining any records required under applicable law.
25. SAFETY AND LEGAL COMPLIANCE
The Partner must comply with all applicable laws and safety requirements relevant to the services provided through the Platform.
The Partner must not provide services while:
- Intoxicated;
- Impaired by drugs or substances;
- Medically or legally prohibited from operating the relevant Vehicle;
- Using an expired or invalid licence where a valid licence is legally required.
The Partner must follow applicable road, transportation, vehicle and safety requirements.
26. SUSPENSION AND DEACTIVATION
LAIZO may temporarily restrict, suspend or deactivate a Partner account where reasonably necessary due to:
- Expired or invalid documents;
- Verification failure;
- Safety concerns;
- Serious or repeated Customer complaints;
- Fraud;
- Misuse;
- Violation of these Terms;
- Legal or regulatory requirements;
- Security concerns;
- Repeated service issues;
- False information;
- Unauthorized account use;
- Other legitimate platform or safety reasons.
Where appropriate and legally permissible, LAIZO may provide the Partner an opportunity to respond or appeal.
27. PARTNER APPEAL
Where an appeal mechanism is available, the Partner may submit relevant information or documents through the designated LAIZO process.
LAIZO may review the matter and determine whether the restriction should remain, be modified or be removed.
Submission of an appeal does not automatically restore access to the Platform unless LAIZO determines otherwise.
28. DATA PROTECTION
Partner personal information will be processed in accordance with the LAIZO Partner Privacy Policy.
By using the Platform, the Partner acknowledges that LAIZO may process information necessary for:
- Onboarding;
- Verification;
- Service delivery;
- Location-based functionality;
- Safety;
- Fraud prevention;
- Payments;
- Support;
- Legal compliance;
- Other purposes disclosed in the Partner Privacy Policy.
29. INTELLECTUAL PROPERTY
The LAIZO name, logo, application, software, interface, designs, content and technology are owned by or licensed to LAIZO and are protected by applicable intellectual property laws.
Partners receive only a limited, non-exclusive and non-transferable right to use the Platform for authorized purposes.
Partners must not:
- Copy the Platform;
- Modify the Platform;
- Reverse engineer the Platform;
- Extract source code;
- Sell or distribute LAIZO software;
- Use LAIZO intellectual property without authorization.
30. PLATFORM AVAILABILITY
LAIZO will make reasonable efforts to maintain Platform availability but does not guarantee that the Platform will always be uninterrupted, error-free or available.
Temporary interruption may occur due to:
- Maintenance;
- Technical issues;
- Network failures;
- Security incidents;
- Third-party service failures;
- Force majeure events;
- Other circumstances beyond reasonable control.
31. THIRD-PARTY SERVICES
The Platform may depend on third-party services such as:
- Payment providers;
- Maps and navigation providers;
- Communication providers;
- Cloud infrastructure;
- Verification providers;
- Other technology or operational providers.
Availability or performance of such third-party services may affect the Platform.
Such third parties may have separate terms and policies.
32. CUSTOMER RESPONSIBILITY
Customers are responsible for their own acts and omissions, including:
- Providing accurate booking information;
- Complying with applicable law;
- Not requesting prohibited services;
- Not providing illegal or prohibited goods;
- Following reasonable safety requirements.
The Partner must not knowingly participate in unlawful activity requested by a Customer.
33. PROHIBITED USE OF THE PLATFORM
The Partner must not use the Platform to:
- Conduct illegal activity;
- Transport prohibited goods;
- Commit fraud;
- Circumvent Platform controls;
- Manipulate location;
- Manipulate bookings;
- Manipulate earnings or incentives;
- Harass or threaten Customers;
- Obtain or misuse personal information;
- Interfere with Platform security;
- Attempt unauthorized access to Platform systems.
34. LAW ENFORCEMENT AND LEGAL REQUESTS
LAIZO may provide relevant Partner, Customer, Booking, transaction or incident information to government authorities, law-enforcement agencies, courts, regulators or other competent authorities where required or permitted by law.
Partners must reasonably cooperate with lawful investigations and requests.
35. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, LAIZO shall not be responsible for losses arising solely from the independent acts or omissions of a Partner, Customer or other third party.
LAIZO does not guarantee the conduct, availability, suitability, safety or performance of every independent Partner or Customer.
LAIZO's role is primarily to provide the technology platform that facilitates connections between Customers and independent Partners.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
36. INDEMNIFICATION
To the extent permitted by applicable law, the Partner agrees to indemnify and hold harmless LAIZO, its affiliates, officers, employees, representatives and service providers from claims, losses, damages, penalties, costs and expenses arising from:
- Breach of these Terms;
- False or fraudulent information;
- Violation of applicable law;
- Misuse of Customer information;
- Unauthorized conduct;
- Negligence or misconduct by the Partner;
- Use of an unauthorized or improperly documented Vehicle;
- Prohibited or unlawful activities;
- Third-party claims arising from the Partner's acts or omissions.
This clause does not exclude any liability that cannot legally be excluded under applicable law.
37. FORCE MAJEURE
LAIZO shall not be responsible for delay or failure to perform Platform obligations caused by circumstances beyond reasonable control, including:
- Natural disasters;
- Floods;
- Earthquakes;
- Fire;
- War;
- Riots;
- Government restrictions;
- Network failures;
- Major technical failures;
- Cybersecurity incidents;
- Power failures;
- Other events beyond reasonable control.
38. CHANGES TO THESE TERMS
LAIZO may update these Terms from time to time to reflect:
- Changes in the Platform;
- New services;
- Changes in technology;
- Changes in applicable law;
- Safety requirements;
- Operational requirements.
The updated version may be made available through the Platform.
The Effective Date, Last Updated date and Version number should be updated whenever a new version is published.
Where required by applicable law, LAIZO will provide appropriate notice or obtain required consent.
39. GOVERNING LAW
These Terms shall be governed by the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable matter, subject to applicable law.
40. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to the extent permitted by applicable law.
41. ENTIRE AGREEMENT
These Terms, together with the LAIZO Partner Privacy Policy and other policies expressly incorporated into the Platform, constitute the applicable agreement between LAIZO and the Partner concerning use of the Platform, subject to applicable law.
42. CONTACT AND GRIEVANCE
For Partner support, complaints, privacy matters or grievances, contact:
Laizo Mobility Technologies LLP
Himmatnagar, Gujarat, India
Email: support@laizo.in
Phone: +91-7891169116
Website: www.laizo.in
If LAIZO appoints a specific Grievance Officer or other designated officer, the applicable designation and contact details may be published on the Platform.